CAN-ASC-5.2: Accessible Design and Delivery of Programs and Services - Notice of intent

This notice is to announce that Accessibility Standards Canada intends to develop a new accessibility standard. The purpose of this notice is to avoid duplication in standards development. 

This notice is aimed at other standards development organizations and the public. It does the following:

  • It defines the scope of the standard that we propose.
  • It defines the need for the project.
  • It states the time period during which the public can send us comments about the standard.

Name of standards development organization

Accessibility Standards Canada

Contact information


Mailing address:

320, St-Joseph Boulevard
Suite 246
Gatineau, QC K1A 0H3



Work program

The work program lists all of Accessibility Standards Canada’s in-progress and completed standards. It is available online at

Designation number


Standard type

National Standard of Canada – Domestic 

Standard development activity

New standard

International Classification for Standards (ICS) codes

  • 03.060 Finances. Banking. Monetary systems. Insurance
  • 03.080 Services
  • 03.100 Company organization and management. Management systems
  • 03.160 Law. Administration
  • 03.200 Leisure. Tourism
  • 03.220 Transport
  • 03.240 Postal services
  • 11.180 Aids for disabled or handicapped persons
  • 35.020 Information technology (IT) in general
  • 91.040 Buildings

Comment period start date

December 20, 2022

Comment period end date

January 17, 2023


The purpose of standard CAN-ASC-5.2 is to ensure the technical requirements for the design and delivery of programs and services are equity-based. This requires going beyond minimum technical specifications. 

There are common areas where persons with disabilities may face barriers regarding the design and delivery of programs and services. For example:

  • policies (such as inadequate policies that do not enable program and service accessibility)
  • attitudes (such as behaviours or mindsets that discriminate against persons with disabilities) 
  • training (such as inadequate training for employees on how to deliver accessible programs and services) 
  • architectural or physical (such as aspects of buildings or outdoor spaces that are not accessible)
  • communication (such as people with disabilities not being told about the availability of accessible programs and services)

Project need

Accessible design and delivery of programs and services is listed as a priority area in the Accessible Canada Act (the Act). Thus, CAN-ASC-5.2 meets a federally identified need for persons with disabilities.

Accessibility Standards Canada was created under the Act. Its mandate is to prevent, identify, and remove barriers to accessibility in Canada for people with disabilities. To do this, it develops standards. These are based on the needs of people with disabilities. These needs are identified by consulting Canadians with disabilities. This includes the members of the Accessibility Standards Canada Board of Directors. Most Board members are people with disabilities. The Board has approved the development of this standard. 

Accessibility Standards Canada standards are developed following the principle of “nothing without us.” This means that people with disabilities are involved in the development process:

  • Its standards are developed using research that is led by people with disabilities or with lived experience.
  • People with disabilities are members of the organization’s technical committees. These committees produce equity-based requirements for standards. These take into account the needs and perspectives of people with disabilities. 
  • The public review process for this standard will be accessible. This will allow even more people with disabilities to be part of the development process.

Date posted

Posted to the Standards Council of Canada Centralized Notification System on December 15, 2022.