CAN-ASC-5.3: Accessible Tourism - Notice of intent

Notice of intent

This notice is to announce that Accessibility Standards Canada intends to develop a new accessibility standard. The purpose of this notice is to avoid duplication in standards development. 

This notice is aimed at other standards development organizations and the public. It does the following:

  • It defines the scope of the standard that we propose.
  • It defines the need for the project.
  • It states the time period during which the public can send us comments about the standard.

Name of standards development organization

Accessibility Standards Canada

Contact information


Mailing address:
320 boulevard Saint-Joseph 
Suite 246
Gatineau QC  K1A 0H3

Telephone: 1-833-854-7628

Work program

The work program lists all of Accessibility Standards Canada’s in-progress and completed standards.

Designation number


Standard type

National Standard of Canada – Domestic 

Standard development activity

New Standard

International Classification for Standards (ICS) codes

03.080 – Services 
03.200 – Leisure. Tourism 
35.020 – Information technology (IT) in general     
97.220 – Sports equipment and facilities 
11.180 – Aid for disabled and handicapped persons
91.020 – Physical Planning. Town Planning. 
91.040 – Buildings 
91.060 – Elements of Buildings

Comment period start date


Comment period end date



The purpose of standard CAN-ASC-5.3 is to ensure the technical requirements for tourism are equity-based. This requires going beyond minimum technical specifications.

People with disabilities may face barriers to accessibility in a number of tourism-related areas. For example:

  • The design and delivery of tourism services
  • Communication, including face-to-face and digital (text-based) interactions
  • Online content, including for mobile devices
  • Pre-visit and travel planning information
  • Information on a venue or tourist site
  • Self-service machines, such as ticketing kiosks 
  • Accessibility of:
    • indoor and outdoor gathering (assembly) areas
    • facilities, such as campgrounds, marinas, docks and piers
  • Urban built environments (buildings) and travel paths related to tourism and culture. For example: 
    • historic city centres
    • tourist points of interest
    • pedestrian tourist routes 
    • museums, exhibition halls, performance centres, and other buildings of interest to tourists 
  • Self-service delivery of food and beverages, including:
    • dispensing machines
    • display shelves (serve yourself areas) 
  • Services delivered by: 
    • travel agencies 
    • tourism venues, such as national parks, museums, and historic sites

Project need

Accessibility Standards Canada was created under the Accessible Canada Act. Its mandate is to prevent, identify, and remove barriers to accessibility in Canada for people with disabilities. To do this, it develops standards. These are based on the needs of people with disabilities. These needs are identified by consulting Canadians with disabilities. This includes the members of the Accessibility Standards Canada Board of Directors. Most Board members are people with disabilities. The Board has approved the development of this standard.

Accessibility Standards Canada standards are developed following the principle of “nothing without us.” This means that people with disabilities are involved in the development process:

  • Its standards are developed using research that is led by people with disabilities or with lived experience.
  • People with disabilities are members of the organization’s technical committees. These committees produce equity-based requirements for standards. These take into account the needs and perspectives of people with disabilities. 
  • The public review process for this standard will be accessible. This will allow even more people with disabilities to be part of the development process.

Date posted

Posted to the Standards Council of Canada Centralized Notification System on March 1, 2023