Website user portal and public review feedback form consultation

Accessibility Standards Canada (ASC) is committed to improving how Canadians interact with our tools and digital platforms. As part of this commitment, we invited participants to test our new user portal and feedback form for draft standards.

This consultation aligns with the objective of the Act to create a barrier-free Canada by 2040. The consultation focused specifically on improving accessibility in 2 of the Act’s priority areas: Information and Communications Technology and Communications.

The objective of the consultation was to test and gather feedback on:

• the ease of accessing and using the user portal
• how well the feedback form supports participants in reviewing draft standards
• potential barriers or issues when completing key tasks
• ways to improve the clarity, usability, and accessibility of the tools

We invited participants to complete a series of test scenarios in the portal and feedback form. Testers were asked to record whether each step was successful and to provide comments or screenshots when issues occurred.

Insights from this consultation will guide improvements to the portal and feedback form, helping ensure these tools are accessible, user-friendly, and effective. They will also support our broader accessibility goals and continuous improvement efforts. 

We’re currently reviewing the feedback gathered during this consultation. A summary of what we heard will be published soon.