Contact Accessibility Standards Canada

Submit your views, comments and questions specific to Accessibility Standards Canada and its activities here.

General enquiries

Telephone: 1-833-854-7628
Email Accessibility Standards Canada or complete the form below.

Accessibility Standards Canada
320, St-Joseph Boulevard
Suite 246
Gatineau, QC  J8Y 3Y8

Media enquiries

Stefany Chénier, Manager, Communications
Email Accessibility Standards Canada for media enquiries

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Reach out to us using sign language

If you are using American Sign Language (ASL) or Langue des signes québécoise (LSQ), you can choose one of the options below to reach us.


Simply send us a video in ASL or LSQ at

Video Relay Service (VRS) options

You can use VRS to communicate with us.

We’re available Monday to Friday, 8:30 am to 3:30 pm, Eastern Standard Time.

To schedule a VRS appointment, please choose an option:

Please provide 2 available timeslot options for a VRS conversation.  Then, we’ll confirm the date and time of the appointment with you.

Contact form

Personal information collection statement

In order to respond to your inquiry, Accessibility Standards Canada will need to collect a limited amount of information (such as your email address). However, please note, this "Contact us" service is for general inquiries only.

Please do not include sensitive personal information in the message box, such as:

  • your Social Insurance Number
  • personal finance data and medical, or
  • work history

Due to the unprotected nature of the Internet, sensitive, personal inquiries cannot be answered through this service. They are best addressed in person, over the telephone or by ground mail.

The information you provide:

  • is collected through a secure e-mail format, and
  • will be stored in the Personal Information Bank entitled Public Communications (PSU 914)

Your request is collected under the authority of:

  • the Department of Human Resources and Skills Development Act, and
  • the Department of Social Development Act

It will be administered in accordance with the Privacy Act and other applicable laws. If you request documentation, the information you provide:

  • may also be used for policy analysis, research and/or evaluation purposes, and
  • may be shared with Publications

You have the right to access your personal information. For more information on this, please access the Info Source Web site.

It is the responsibility of the requester to provide an accurate, up-to-date email address.