Embedding Lived Experience and Organizational Constraint in the Context of the Design and Delivery of Programs and Services Standard

This project aims to create a dataset on the experiences of persons with disabilities when interacting with programs and services of federal government and other federally regulated entities. The project’s research report aims to provide a summary of the barriers most frequently experienced. The findings will inform the design and delivery of future programs/services, including customer service, and support the development and/or revision of accessible standards.