CAN-ASC-5.2.2 - Part 2: Design and Delivery of Accessible Programs and Services Including Customer Service

Information

Priority area

Design and delivery of programs and services

Status of the standard

Upcoming

Table of contents

Technical committee members

Lucille Berlinguette-Saumure (Chairperson), Accessibility Professional, City of Ottawa
Lisa Snider (Vice chairperson), Senior Digital Accessibility Consultant and Trainer, Access Changes Everything Inc.
Alicia Jarvis, Senior Product Manager, Accessibility Portfolio, Bell Canada
Angie Conrad, Manager, Accessibility Policy, Canada Post
Cameron Stockdale, Chief Executive Officer and President, Work Wellness Institute
Cara Wilkie, Principal Accessibility Consultant, Left Turn Right Turn Ltd.
Jameson Jones-Doyle, Executive Director, Capitals Hub Canada
Jessica Burylo, Regional Outreach Coordinator, Elections Canada
Kenneth Aquin-Abboud, Senior Program Analyst, Accessibility Readiness Team (ART), Health Canada
Majid Turmusani, Volunteer, Board of Directors, Every Canadian Counts Coalition
Marie-Claude Gagnon, Director (interim), Human Rights Office, University of Ottawa
Melanie Stone, Accessibility and Inclusion Advisor, City of London
Mitchell Wanless, Assistant Director, Service Policy, Insights and Digital Channel Branch, Immigration, Refugees and Citizenship Canada
Monica Ackermann, Head of Accessibility, Scotiabank
Niki Ramesh, Senior Manager, Product Accessibility & Equity, Canadian Broadcasting Corportation (CBC)
Teresa Lee, Service Design Lead, British Columbia Public Service

Areas of focus

The Accessible Service Delivery service standard covers 7 main topics: