Design and delivery of programs and services

What this priority area is about

Programs and services provide access to benefits that support many parts of daily life. They may be delivered in person, by phone, online, or in other ways. 

Under the Accessible Canada Act, this priority area focuses on making programs and services accessible. This means designing them so they can be used by everyone in an inclusive and barrier-free way.

Why it matters

Accessible programs and services help people navigate processes, understand information, and get the support they need.

Including accessibility from the start ensures everyone can benefit from programs and services equitably. It means using clear communication, inclusive design, and flexible ways to provide programs and services.

Key work in this area

Explore our databases to find expert-developed resources to help you design programs and services with inclusion in mind. These databases connect you with standards, technical guides and evidence-based insights to guide your work.