CAN/ASC - EN 301 549:2024 Accessibility requirements for ICT products and services (EN 301 549:2021, IDT)
On this page
- Table of contents
- About Accessibility Standards Canada
- Standards Council of Canada statement
- ASC Legal Notice – Final Publication
- Technical committee members
- Notices
- Foreword
- Introduction
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This standard is a National Standard of Canada.
All content below is part of the official standard.
Table of contents
1. Scope
3. Definition of terms, symbols and abbreviations
4. Functional performance
- 4 Functional performance
- 4.1 Meeting functional performance statements
- 4.2 Functional performance statements
- 4.2.1 Usage without vision
- 4.2.2 Usage with limited vision
- 4.2.3 Usage without perception of colour
- 4.2.4 Usage without hearing
- 4.2.5 Usage with limited hearing
- 4.2.6 Usage with no or limited vocal capability
- 4.2.7 Usage with limited manipulation or strength.
- 4.2.8 Usage with limited reach
- 4.2.9 Minimize photosensitive seizure triggers
- 4.2.10 Usage with limited cognition, language or learning
- 4.2.11 Privacy
5. Generic requirements
6. ICT with two-way voice communication
7. ICT with video capabilities
8. Hardware
9. Web
10. Non-web documents
11. Software
12. Documentation and support services
13. ICT providing relay or emergency service access
14. Conformance
Annex A (informative): Relationship between the present document and the essential
Annex B (informative): Relationship between requirements and functional
Annex C (normative): Determination of conformance
- Annex C (normative): Determination of conformance
- C.1 Introduction
- C.2 Empty clause
- C.3 Empty clause
- C.4 Functional performance
- C.5 Generic requirements
- C.6 ICT with two-way voice communication
- C.7 ICT with video capabilities
- C.8 Hardware
- C.9 Web
- C.10 Non-web documents
- C.11 Software
- C.12 Documentation and support services
- C.13 ICT providing relay or emergency service access
Annex D (informative): Further resources for cognitive accessibility
Annex E (informative): Guidance for users of the present document
Annex F (informative): Change history
History
About Accessibility Standards Canada
Accessibility Standards Canada, under whose auspices this standard has been produced, is a Government of Canada departmental corporation mandated through the Accessible Canada Act. Accessibility Standards Canada’s Standards contribute to the purpose of the Accessible Canada Act, which is to benefit all persons, especially persons with disabilities, through the realization of a Canada without barriers through the identification, removal, and prevention of accessibility barriers.
Disability, as defined by the Accessible Canada Act, means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary, or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.
All of Accessibility Standards Canada’s standards development work, including the work of our technical committees, is carried out in recognition of, and in accordance with, the following principles in the Accessible Canada Act:
- all persons must be treated with dignity regardless of their disabilities;
- all persons must have the same opportunity to make for themselves the lives that they are able and wish to have regardless of their disabilities;
- all persons must have barrier-free access to full and equal participation in society, regardless of their disabilities;
- all persons must have meaningful options and be free to make their own choices, with support if they desire, regardless of their disabilities;
- laws, policies, programs, services, and structures must take into account the disabilities of persons, the different ways that persons interact with their environments and the multiple and intersecting forms of marginalization and discrimination faced by persons;
- persons with disabilities must be involved in the development and design of laws, policies, programs, services, and structures; and
- the development and revision of accessibility standards and the making of regulations must be done with the objective of achieving the highest level of accessibility for persons with disabilities.
These principles align with the principles of the United Nations’ Convention on the Rights of Persons with Disabilities, ratified by the Government of Canada in 2010 to recognize the importance of promoting, protecting, and upholding the human rights of persons with disabilities to participate fully in their communities.
Accessibility Standards Canada seeks to create standards that are aligned with its vision. This includes commitments to break down barriers to accessibility and abide by the principle of “nothing without us” in our standards development process, where everyone, including persons with disabilities, can expect a Canada without barriers.
The standards development process used by Accessibility Standards Canada is the most accessible in Canada, if not the world. Accessibility Standards Canada provides accommodations to meet the needs of Technical Committee members with disabilities. Accessibility Standards Canada provides compensation for people with disabilities to encourage their active participation. Accessibility Standards Canada ensures an accessible public review process, including accessible permission forms and multiple formats of the standard, to encourage Canadians with disabilities to comment.
Standards developed by Accessibility Standards Canada are designed to achieve the highest levels of accessibility. This means that Accessibility Standards Canada standards create equity-based technical requirements while taking into consideration national and international best practices, as opposed to focusing on minimum technical requirements.
Accessibility Standards Canada applies an intersectional framework to capture the experiences of people with disabilities who also identify as LGBTQ2+, Indigenous Peoples, women, and visible minorities. Its standards development process requires that technical committees apply a cross-disability perspective to ensure that no new barriers to accessibility are unintentionally created. In addition, standards developed by Accessibility Standards Canada align with 14 of the 17 United Nations Sustainable Development Goals, which were adopted by Canada in 2015 to promote partnership, peace and prosperity for all people and the planet by 2030.
Accessibility Standards Canada is engaged in the production of voluntary accessibility standards, which are developed by technical committees using a consensus-based approach. Each technical committee is composed of a balanced group of experts who develop the technical content of a standard. At least 30 % of these technical experts are people with disabilities and lived experience and 30% are from equity seeking groups including LGBTQ2+, indigenous peoples, women and visible minorities. These technical experts also include consumers and other users, government and authorities, labour and unions, other standards development organizations, businesses and industry, academic and research bodies, and non-governmental organizations.
All Accessibility Standards Canada standards also incorporate related findings from research reports conducted through Accessibility Standards Canada’s Advancing Accessibility Grants and Contributions program. This program involves persons with disabilities, experts, and organizations to advance accessibility standards research and supports research projects that help with the identification, removal, and prevention of new barriers to accessibility.
Accessibility Standards Canada standards are subject to review and revision to ensure that they reflect current trends and best practices. Accessibility Standards Canada will follow the international maintenance review cycle for this standard. Suggestions for improvement, which are always welcome, should be brought to the notice of the respective technical committee. Changes to standards are issued either as separate amendments or in new editions of standards.
As a Standards Council of Canada Accredited Standards Development Organization, all Accessibility Standards Canada standards are developed through an accredited standards development process and follow Standard Council of Canda’s Requirements and Guidance for Standards Development Organizations. These voluntary standards apply to federally regulated entities and can be recommended to the Minister responsible for the Accessible Canada Act (i.e., the Minister of Employment, Workforce Development and Disability Inclusion).
In addition to its focus on developing accessibility standards, Accessibility Standards Canada has been a leader amongst Canadian federal organizations for promoting and adopting accessibility internal to government. Accessibility Standards Canada is the first organization in the federal government to have a Board of Directors majority-led by persons with disabilities. Accessibility Standards Canada has a state-of-the-art accessible office space for its employees, Board of Directors, and Technical Committee Members. The carefully designed accessible workspace aligns with the organization’s belief in the importance of universal accessibility.
To obtain additional information on Accessibility Standards Canada, its standards or publications, please contact:
Web site: https://accessible.canada.ca/
E-mail: Info.Accessibility.Standards-Normes.Accessibilite.Info@canada.gc.ca
Mail:
Accessibility Standards Canada
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Standards Council of Canada statement
A National Standard of Canada is a standard developed by a Standards Council of Canada (SCC) accredited Standards Development Organization, in compliance with requirements and guidance set out by SCC. More information on National Standards of Canada can be found at www.scc.ca.
SCC is a Crown corporation within the portfolio of Innovation, Science and Economic Development (ISED) Canada. With the goal of enhancing Canada's economic competitiveness and social well-being, SCC leads and facilitates the development and use of national and international standards. SCC also coordinates Canadian participation in standards development, and identifies strategies to advance Canadian standardization efforts.
Accreditation services are provided by SCC to various customers, including product certifiers, testing laboratories, and standards development organizations. A list of SCC programs and accredited bodies is publicly available at www.scc.ca.
ASC Legal Notice – Final Publication
ASC Legal Notice – Final Publication
Please read this Legal Notice before using the standard document.
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Some elements of this standard may be the subject of patent rights or pending patent applications. Accessibility Standards Canada shall not be held responsible for identifying any or all such patent rights. Users of this standard are expressly informed that determination of the existence and / or validity of any such patent rights is entirely their own responsibility.
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If you do not agree with any of the terms and conditions contained in this Legal Notice, you must not load or use this document or make any copies of the contents hereof. Use of this document constitutes your acceptance of the terms and conditions of this Legal Notice.
Technical committee members
Consumer and public interest
Abishek Gupta, ML Engineer, RAI Researcher, Founder, Principal Researcher, Montreal AI Ethics Institute, Boston Consulting Group (BCG), BCG Henderson Institute
John Wills, Senior Program Advisor, OPS Accessibility Office, Centre of Excellence for Human Rights.
Lisa Snider, Access Changes Everything
Luna Bengio, Accessibility Consultant and Strategic Advisor
Gary Birch, Executive Director, Neil Squire Society
Nancy McLaughlin, Senior Policy Advisor on Accessibility, Canadian Radio-television and Telecommunications Commission
Academic and research bodies
Alison Paprica, Professor (adjunct) and Senior Fellow, Institute for Health Policy, Management and Evaluation, University of Toronto
Clayton Lewis, Professor, University of Colorado
Lisa Liskovoi, Senior Inclusive Designer and Digital Accessibility Specialist, Inclusive Design Research Center, OCAD University
Julia Stoyanovich, Associate Professor, Director, Tandon School of Engineering NYU
Jutta Treviranus (Chairperson), Director, Professor, Inclusive Design Research Center, OCAD University
Labour and Unions
Anne Jackson, Professor, Seneca College
Federally regulated Industries and Workplaces
Saeid Molladavoudi, Senior Data Science Advisor, Statistics Canada
Government Bodies and Authorities with Jurisdiction
Kave Noori, Artificial Intelligence Policy Officer, European Disability Forum
Mia Ahlgren, Human Rights and Disability Officer, Swedish Disability Rights Federation
Business and Industry
John Weigelt, CTO Microsoft Canada, Microsoft Canada
Julianna Rowsell, Senior Product Manager, Product Equity, Adobe
Kate Kalcevich, Head of Accessibility Innovation, Fable
Merve Hickok, Founder, President and Research Director, Aiethicist.org Center for AI and Digital Policy, University of Michigan
Sambhavi Chandrashekar, Global Accessibility Lead, D2L Corporation
Notices
This European Standard was approved by CEN on 23 April 2021.
CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
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© European Telecommunications Standards Institute 2021.
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"must" and "must not" are NOT allowed in ETSI deliverables except when used in direct citation.
Foreword
This Harmonised European Standard (EN) has been produced by ETSI Technical Committee Human Factors (HF), and the eAccessibility Joint Working Group (JWG) of CEN/CENELEC/ETSI and is now submitted for the combined Public Enquiry and Vote phase of the standards EN Approval Procedure.
EN 301 549 was originally produced under Mandate M 376 [i.3] and specified functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement in a form that is suitable for use in procurement. The other deliverables prepared in response to the original Mandate M 376 were: ETSI TR 102 612 [i.9] "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)", TR 101 550 [i.7] "Documents relevant to EN 301 549 "Accessibility requirements suitable for public procurement of ICT products and services in Europe"", TR 101 551 [i.8] "Guidelines on the use of accessibility award criteria suitable for public procurement of ICT products and services in Europe", and TR 101 552 [i.30] "Guidance for the application of conformity assessment to accessibility requirements for public procurement of ICT products and services in Europe". These have not been updated to reflect any changes to the content or scope of the present document, made as a part of the M 554 revision effort.
This revision to EN 301 549 has been prepared under the Commission's standardisation request C(2017)2585 final [i.27] to provide, in additions to its other uses, one voluntary means of conforming to the essential requirements of Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies [i.28]. The minimum requirements of the European Web Accessibility Directive (Directive 2016/2102) are explicitly detailed in Annex A.
Once the present document is cited in the Official Journal of the European Union under Directive 2016/2102 [i.28], conformance with the normative clauses of the present document given in Tables A.1 and A.2 confers, within the limits of the scope of the present document, a presumption of conformity with the corresponding essential requirements of that Directive and associated EFTA regulations.
The present document has been developed from EN 301 549 [i.29] (V2.1.2) (08-2018).
The significant changes since EN 301 549 [i.29] (V2.1.2) are:
- the requirements related to Real-Time Text (RTT) in clause 6.2 have been revised and extended;
- the WCAG 2.1 AAA Success Criteria that were previously in an Annex D are now included in clause 9.5;
- a new Annex D, "Further resources for cognitive accessibility", has been added;
- a new Annex E "Guidance for users of the present document" has been added.
- a new Annex F "change history" has been added.
National transposition dates
Introduction
The present document is developed in response to standardisation request M 554 [i.27] from the European Commission to CEN, CENELEC and ETSI. It is a revision of the European Standard (EN) that was initially prepared in response to Phase 2 of Mandate M 376 [i.3].
The present document covers a wide range of requirements for a variety of ICT solutions. It is relevant for all organizations who buy, develop or manufacture ICT products or services. It consists of fourteen clauses and six annexes:
- Clauses 0 to 3 include background information, the scope of the standard, and links to other standards, definitions and explanations of abbreviations.
- Clause 4 contains functional performance statements that explain the functionality that is needed to enable users with different abilities to locate, identify and operate functions in technology. The user needs underlying the functional performance statements are the basis for the requirements in subsequent clauses.
- Clauses 5 to 13 provide specific testable criteria for accessible ICT, related to technical requirements for different kinds of ICT, starting with generic requirements in clause 5.
- Clause 14 is about conformance. All clauses except those in clause 12, related to documentation and support services, are self-scoping. This means they are introduced with the phrase 'Where ICT <pre-condition>'. Conformance is achieved when the pre-condition is true and the corresponding test (in Annex C) is passed. When the pre-condition is false the requirement is not applicable.
- Annex A has two tables with requirements related to Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies [i.28]. The first table applies to web pages and documents and the second applies to mobile applications. The minimum requirements are collected from clauses 9, 10 and 11 and some requirements from clauses 5, 6, 7 and 12 that are relevant to fulfill the Directive.
- Annex B contains a table showing which of the requirements set out in clauses 5 to 13 related to different types of ICT support the user needs as expressed in the functional performance statements of clause 4.
- Annex C is a normative annex that sets out the means necessary to determine conformance with the individual requirements. It does not provide a testing methodology.
- Annex D points to additional resources related to improving accessibility for users with limited cognitive, language and learning abilities.
- Annex E provides an overview and simple explanation of the structure of the present document, including an explanation of how it can be used.
- Annex F provides a change history table.
When the present document is used for most purposes, including when used in ICT procurement, all of the requirements in clauses 5 to 13, as well as the functional performance statements in clause 4 should be considered. The potential applicability of any requirement can be determined from the self-scoping phrase at the beginning of each requirement.
When the present document is used as the basis to determine conformity with the essential requirements of Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies [i.28], Tables A.1 and A.2 in Annex A identify all the applicable requirements.
NOTE 1: The present document reflects the content of the W3C WCAG 2.1 Recommendation [5].
NOTE 2: Annex E provides an overview and simple explanation of the structure of the present document, including an explanation of how it can be used. Readers who are unfamiliar with the present document are recommended to read Annex E first to give them a better understanding of the present document and how to use it.
The WCAG 2.1 [5] content referenced in clauses 9, 10 and 11 is subject to the following specific copyright provisions: Copyright © 2017-2018 W3C® (MIT, ERCIM, Keio, Beihang). The W3C document license applies.
See the document use license and copyright FAQ for more information:
http://www.w3.org/Consortium/Legal/copyright-documents
http://www.w3.org/Consortium/Legal/IPR-FAQ