People with various communication disabilities face barriers when accessing federal services. This study will gather information on these barriers. It will also gather information on accommodation requirements. The goal will be to use this data to inform future standard development.

The Deafblind community faces barriers to accessibility. This study will develop best practices for designing services that remove and prevent these barriers.

This study will identify effective practices for involving disability communities as active leaders in guiding research. It will use a case study approach to create actionable recommendations and insights for the research design process. This will gather a wide range of perspectives and address a critical need to center the perspectives of people with disabilities in guiding standards research.