Communication is a fundamental right and an important part of accessing government programs and services. For some people with Level 0-1 literacy, plain language might still be too complicated which can create exclusions. Many people with disabilities face barriers to understanding and engaging with programs and services because of complex language. This study will research the accessibility of plain language communication in government programs and services. It will also explore alternative formats, such as Easy Read documents.

People with disabilities face barriers when accessing and participating in the digital world. This study will make recommendations on accessibility standards for information and communication technologies. The goal is to remove barriers for people with intellectual and developmental disabilities. 

This study will identify the factors that make it harder or easier for people who are Deaf, Hard of Hearing, or Deaf/Blind to communicate. This includes communication that takes place in person, virtually (online), or both (hybrid environment).

Visual reference materials and tools can be helpful for presenting technical documentation. This study will look at different methods of visual communication and how such methods can make it easier to apply accessibility standards.

This study will look at the online services that Quebec’s financial institutions offer through their websites. It will gather information on any barriers that people with disabilities face when accessing and using these services. The goal will be to develop best practices for providing online services that are accessible to all clients.