Information and Communication Technologies (ICT)
What this priority area is about
Information and communication technologies (ICT) are the digital tools and systems people use daily. This includes:
- websites
- mobile apps
- software
- virtual meetings
- online forms
Under the Accessible Canada Act, this priority area is about ensuring these technologies are accessible. That means creating digital content, services, and tools that everyone can use on their own, no matter their abilities or the devices they use.
Why it matters
ICT helps people to connect, learn, work, and access services independently and effectively.
Including accessibility from the start makes digital tools work better for everyone. It means the tools can:
- work with assistive technologies
- include inclusive communication features
- ensure easy navigation
This approach creates digital spaces that are inclusive, barrier-free, and simple for all to use.
Key work in this area
Explore our databases to find expert-developed resources to help you design digital tools with inclusion in mind. These databases connect you with standards, technical guides and evidence-based research to guide your work.
Standards and technical guides: Practical documents to help you apply accessibility from day one
| Title | Document type | Status | Date posted | Publication date |
|---|---|---|---|---|
| CAN/ASC - EN 301 549:2024 Accessibility requirements for ICT products and services (EN 301 549:2021, IDT) | Standard | Published | May 2025 | May 2025 |
| CAN-ASC-6.2:2025- Accessible and Equitable Artificial Intelligence Systems | Standard | Published | December 2025 | December 2025 |
| Accessible and Equitable Artificial Intelligence Systems | Technical guide | Published | August 2024 | August 2024 |
| CAN-ASC-6.3 – AI Authoring Tools | Draft standard | Draft | To be determined | To be determined |
| CAN-ASC-6.4 – Emergency Measures | Draft standard | Draft | To be determined | To be determined |